Fixing a Frozen Screen on Surface Pro After Factory Reset
## Direct Answer
If your Surface Pro screen is frozen after a factory reset, try restarting it by pressing and holding the Power button for 10 seconds, then release. If that doesn’t work, reset your device by pressing and holding the Volume Down and Power buttons simultaneously for 10 seconds.
## Step-by-Step Guide
To fix a frozen screen on your Surface Pro after a factory reset, follow these steps:
1. **Restart your device**: Press and hold the Power button for 10 seconds, then release.
2. **Reset your device**: Press and hold the Volume Down and Power buttons simultaneously for 10 seconds.
3. **Boot in Safe Mode**: Restart your device, then press and hold the Volume Down button as it boots up. Release the button when you see the Surface logo.
4. **Disable Fast Startup**: Go to Settings > Power & sleep > Choose what the power buttons do > Change settings that are currently unavailable > Turn on fast startup (uncheck).
5. **Update your drivers**: Go to the Device Manager, expand each section, and update any outdated drivers.
6. **Run the Windows Update Troubleshooter**: Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters > Windows Update.
## FAQ
– **Q: Why did my Surface Pro screen freeze after a factory reset?**
A: It could be due to outdated drivers, corrupted system files, or incorrect settings.
– **Q: Will resetting my device erase all my data?**
A: Yes, resetting your device will erase all data, so make sure to back up your important files before doing so.
– **Q: Can I prevent my Surface Pro screen from freezing in the future?**
A: Yes, by keeping your device and drivers up to date, avoiding overloading your device, and shutting it down properly.