Fixing a Frozen Screen on Surface Pro After an Update
## Direct Answer
If your Surface Pro screen is frozen after an update, try pressing the Windows key + Ctrl + Shift + B to restart the graphics driver, or press the power button for 10 seconds to force a shutdown and then restart.
## Step-by-Step Guide
To fix a frozen screen on your Surface Pro after an update, follow these steps:
1. **Restart your device**: Press the power button for 10 seconds to force a shutdown, then wait 10 seconds and press the power button again to restart.
2. **Update your drivers**: Go to the Device Manager (press the Windows key + X and select Device Manager), expand the “Display Adapters” section, right-click on the graphics driver, and select “Update driver”.
3. **Check for firmware updates**: Go to the Surface website, click on “Support” and then “Firmware updates” to see if there are any available updates for your device.
4. **System restore**: If the issue started after a recent update, try restoring your system to a previous point when it was working correctly. Go to Settings > Update & Security > Recovery > Open System Restore.
5. **Reset your device**: If none of the above steps work, you may need to reset your Surface Pro to its factory settings. Go to Settings > Update & Security > Recovery > Reset this PC.
## FAQ
* **Q: Why does my Surface Pro screen freeze after an update?**
A: A frozen screen can be caused by a variety of factors, including outdated drivers, conflicting software, or issues with the update itself.
* **Q: Will resetting my device erase my files?**
A: Yes, resetting your device to its factory settings will erase all of your files, so make sure to back up your important data before doing so.
* **Q: How can I prevent my screen from freezing in the future?**
A: To prevent your screen from freezing, make sure to keep your device and drivers up to date, and avoid installing conflicting software.
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