Fixing a Surface Pro Battery That Won’t Charge
## Direct Answer
If your Surface Pro battery has suddenly stopped charging, try restarting your device, checking the power cord and charger, and updating your battery drivers. If the issue persists, you may need to reset the battery or seek further assistance.
## Step-by-Step Guide
To troubleshoot and potentially fix the issue, follow these steps:
1. **Restart your Surface Pro**: Sometimes, a simple reboot can resolve the problem. Press and hold the power button until your device turns off, then wait a few seconds and turn it back on.
2. **Check the power cord and charger**: Ensure the power cord is securely connected to both the charger and your Surface Pro. Try using a different charger or power cord to rule out any issues with the current one.
3. **Update battery drivers**: Go to the Device Manager (press Windows + X and select Device Manager), expand the “Batteries” section, right-click on “Microsoft Surface Battery,” and select “Update driver.” Follow the prompts to search for and install any available updates.
4. **Calibrate the battery**: Let your Surface Pro’s battery drain to 0%, then charge it to 100% without interruptions. Repeat this process a few times to help calibrate the battery.
5. **Reset the battery**: If the above steps don’t work, you can try resetting the battery by pressing and holding the power button and the volume down button simultaneously for at least 10 seconds.
## Frequently Asked Questions
– **Q: Why won’t my Surface Pro charge?**
A: The issue could be due to a faulty charger, power cord, or battery driver. It’s also possible that the battery needs to be calibrated or reset.
– **Q: How do I know if my Surface Pro battery is faulty?**
A: If you’ve tried the above steps and the issue persists, it’s possible that the battery is faulty. Contact Microsoft support or visit an authorized service provider for further assistance.
– **Q: Can I replace the battery myself?**
A: It’s not recommended to attempt to replace the battery yourself, as this can void your warranty and potentially cause damage to your device. Instead, contact Microsoft support or visit an authorized service provider for professional assistance.
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