Fixing a Frozen Screen on Windows 10 After a Factory Reset
## Direct Answer
If your Windows 10 screen is frozen after a factory reset, restart your computer in safe mode and update your drivers. If that doesn’t work, try resetting your PC again, this time making sure to remove everything, including your personal files and installed apps.
## Step-by-Step Guide
1. **Restart in Safe Mode**: Hold down the Windows key and the ‘X’ key, then select ‘Shut down or sign out’ and click on ‘Restart’. Once your computer restarts, click on ‘Troubleshoot’ and then ‘Advanced options’. Select ‘Startup Settings’ and click on ‘Restart’. When your computer restarts again, select ‘Safe Mode with Networking’.
2. **Update Drivers**: Open the Device Manager (you can search for it in the Start menu), then expand each category and look for devices with a yellow exclamation mark or a red ‘X’. Right-click on these devices and select ‘Update driver’.
3. **Reset PC Again**: If updating drivers doesn’t work, try resetting your PC again. Go to Settings > Update & Security > Recovery, and click on ‘Get started’ under ‘Reset this PC’. Select ‘Remove everything’ and make sure the box next to ‘Remove all installed apps’ is checked.
4. **Run a System File Checker**: Open Command Prompt as an administrator, then type ‘sfc /scannow’ and press Enter. This will scan your computer for corrupted system files and replace them.
5. **Check for Malware**: Run a full scan with your antivirus software to check for any malware that might be causing the frozen screen.
## Frequently Asked Questions
Q: **Why did my screen freeze after a factory reset?**
A: A frozen screen after a factory reset can be caused by outdated drivers, corrupted system files, or malware.
Q: **Will I lose my personal files if I reset my PC again?**
A: Yes, if you select ‘Remove everything’ when resetting your PC, all your personal files will be deleted. Make sure to back up any important files before resetting.
Q: **How long does it take to update drivers in Safe Mode?**
A: Updating drivers in Safe Mode can take anywhere from a few minutes to an hour, depending on how many drivers need to be updated and your internet connection speed.
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