Fixing Screen Black on Surface Pro After Factory Reset
## Direct Answer
If your Surface Pro’s screen is black after a factory reset, try pressing the Volume Down and Power buttons simultaneously for 10 seconds to discharge the device, then press the Power button to turn it back on.
## Step-by-Step Guide
To fix the issue, follow these steps:
1. **Discharge the device**: Press and hold the Volume Down and Power buttons at the same time for 10 seconds.
2. **Turn it back on**: Release the buttons and press the Power button to turn on your Surface Pro.
3. **Boot in Safe Mode**: If the issue persists, try booting in Safe Mode by pressing the Power button, then immediately holding the Volume Down button until the Surface Pro boots up.
4. **Update drivers**: Go to the Device Manager, expand the Display Adapters section, right-click on the listed adapter, and select Update driver.
5. **Run the Windows Update Troubleshooter**: Go to Settings > Update & Security > Troubleshoot, and run the Windows Update Troubleshooter.
## FAQ
– **Q: Why is my Surface Pro screen black after a factory reset?**
A: This could be due to a driver issue, hardware problem, or firmware corruption.
– **Q: Will a factory reset fix the issue?**
A: If you’ve already performed a factory reset, try the steps above. If not, a factory reset might resolve the issue, but be sure to back up your data first.
– **Q: How long does it take to fix the issue?**
A: The steps above should take around 30 minutes to an hour to complete, depending on the complexity of the issue.
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