Fixing a Frozen Surface Pro Screen
## Direct Answer
If your Surface Pro screen is frozen, try pressing the Windows key + Ctrl + Shift + B to restart your graphics driver, or press and hold the Power button for 10 seconds to force a shutdown, then restart your device.
## Step-by-Step Guide
To troubleshoot and fix the issue, follow these steps:
1. **Restart your device**: Press and hold the Power button for 10 seconds to force a shutdown, then restart your Surface Pro.
2. **Update drivers**: Go to the Device Manager (press Windows key + X and select Device Manager), expand the Display Adapters section, right-click on the graphics driver, and select Update driver.
3. **Disable and re-enable the display driver**: In the Device Manager, expand the Display Adapters section, right-click on the graphics driver, and select Disable device. Wait for 10 seconds, then enable it again.
4. **Check for Windows updates**: Go to Settings (press Windows key + I), click on Update & Security, and select Check for updates.
5. **Run a system file check**: Open the Command Prompt as an administrator (right-click on the Start button and select Command Prompt (Admin)), type `sfc /scannow`, and press Enter.
## FAQ
– **Q: Why does my Surface Pro screen keep freezing?**
A: The screen can freeze due to outdated drivers, corrupted system files, or hardware issues.
– **Q: Can I prevent my Surface Pro screen from freezing?**
A: Yes, regularly updating your drivers, running disk cleanups, and checking for Windows updates can help prevent screen freezes.
– **Q: What if none of the above steps work?**
A: If the issue persists, try resetting your Surface Pro to its default settings or contacting Microsoft support for further assistance.
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