Fixing a Frozen Screen on MacBook Pro after Factory Reset
## Direct Answer
To fix a frozen screen on MacBook Pro after a factory reset, restart your MacBook in Safe Mode, then reset the System Management Controller (SMC) and the Power Management Unit (PMU). If the issue persists, try reinstalling macOS or seeking professional help.
## Step-by-Step Guide
1. **Restart in Safe Mode**: Shut down your MacBook, then press the power button to turn it back on. Immediately hold the Shift key and keep holding it until you see the login window. This will boot your MacBook in Safe Mode.
2. **Reset SMC**: Shut down your MacBook, then locate the following keys: Power button, Command (⌘) + Option (⌥) + Shift (⇧) + Power. Press these keys while powering on your MacBook, then release them after 10 seconds. This will reset the SMC.
3. **Reset PMU**: Disconnect the power cord, then press and hold the power button for 5 seconds. Release the power button, then reconnect the power cord and turn on your MacBook.
4. **Reinstall macOS**: If the above steps don’t work, try reinstalling macOS. Restart your MacBook, then immediately hold the Command (⌘) + R keys. This will boot your MacBook into recovery mode, where you can reinstall macOS.
## Frequently Asked Questions
– **Q: Why did my MacBook’s screen freeze after a factory reset?**
A: A frozen screen after a factory reset can be caused by a variety of issues, including software glitches, hardware problems, or issues with the system’s configuration.
– **Q: Will resetting the SMC and PMU delete my data?**
A: No, resetting the SMC and PMU will not delete your data. These resets only affect the system’s settings and do not touch your files or documents.
– **Q: What if none of the above steps work?**
A: If none of the above steps work, it’s likely that there’s a hardware issue with your MacBook. In this case, you should contact Apple support or visit an authorized service provider for further assistance.
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