Fixing Battery Not Charging on Surface Pro After Dropping
## Direct Answer
If your Surface Pro’s battery is not charging after dropping it, check the charging port for damage, ensure the charger is working, and try a soft reset. If these steps don’t work, you may need to repair or replace the charging port or the battery itself.
## Step-by-Step Guide
To troubleshoot and potentially fix the issue, follow these steps:
1. **Inspect the charging port**: Check for any visible damage, such as bent pins or debris. Clean out any debris with a soft brush or a can of compressed air.
2. **Try a different charger**: Ensure the issue isn’t with the charger by trying a different one. If the battery charges with a different charger, the problem lies with the original charger.
3. **Soft reset**: Press and hold the Power button and the Volume down button simultaneously for 10 seconds to perform a soft reset.
4. **Check for loose connections**: Verify that all internal components, such as the battery and charging port, are securely connected.
5. **Reset the battery driver**: Go to Device Manager, expand the Batteries section, right-click on Microsoft Surface Battery, and select Uninstall device. Then, restart your Surface Pro and let Windows reinstall the driver.
6. **Contact Microsoft support**: If none of the above steps resolve the issue, contact Microsoft support for further assistance or to schedule a repair.
## FAQ
– **Q: Can I fix a damaged charging port myself?**
A: It’s not recommended to attempt to fix a damaged charging port yourself, as this can cause further damage to your Surface Pro. Instead, contact Microsoft support or a professional repair service.
– **Q: How long does it take to repair or replace the battery or charging port?**
A: The time it takes to repair or replace the battery or charging port varies depending on the severity of the issue and the availability of replacement parts. Contact Microsoft support for a more accurate estimate.
– **Q: Is my Surface Pro still under warranty if I dropped it?**
A: Check your warranty terms to see if accidental damage is covered. If not, you may need to pay for repairs or consider purchasing a protection plan.
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