Fixing Battery Not Charging on Surface Pro After Factory Reset
## Direct Answer
To fix a Surface Pro that won’t charge the battery after a factory reset, try updating the Surface UEFI firmware, reinstalling the Surface Battery driver, and checking the power settings. If the issue persists, you may need to reset the power manager or contact Microsoft support.
## Step-by-Step Guide
1. **Update Surface UEFI Firmware**: Go to the Microsoft Support website, download the latest Surface UEFI firmware for your device, and follow the instructions to update.
2. **Reinstall Surface Battery Driver**: Open Device Manager, expand the Batteries section, right-click on Microsoft Surface Battery, and select Uninstall device. Then, restart your Surface Pro and Windows will automatically reinstall the driver.
3. **Check Power Settings**: Go to Settings > System > Power & sleep, and make sure the battery saver is turned off. Also, check that the power mode is set to “Best performance” or “Recommended”.
4. **Reset Power Manager**: Open Command Prompt as an administrator and run the following command: `powercfg -reset`
5. **Check for Windows Updates**: Go to Settings > Update & Security > Windows Update, and install any available updates.
## FAQ
Q: Why won’t my Surface Pro charge after a factory reset?
A: This issue can occur due to outdated firmware, driver problems, or power setting conflicts.
Q: Can I fix this issue without reinstalling the driver?
A: Yes, try updating the Surface UEFI firmware and checking the power settings first.
Q: What if none of the above steps work?
A: Contact Microsoft support for further assistance or visit a Microsoft Store for in-person support.
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